Process Mining is a structured technique to discover, monitor and thereby enable the improvement of real processes. Real data is extracted from IT systems and reverse engineered to create diagrams that can be readily understood. Visualising ‘As is’ processes with associated constraints provides the key platform from which to assess the true customer experience.
Process mining enables business owners to
- Understand key interactions between market offerings and core business processes.
- Be in control, mitigate risk by having visibility of the end to end process.
If you are a process owner then process mining can enable you to
- Reduce cost, remove waste and become more lean.
- Improve quality, get to the root cause of any process defects